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Investor Charter

For Depositories and Depository Participants

Annexure ACDSL Communique no. CDSL/OPS/DP/POLCY/2021/589

Vision

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

Mission

  • To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
  • To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
  • To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

Details of Business Transacted

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP).

Details available on the link https://www.cdslindia.com/DP/dplist.aspx

Services Provided to Investors

Description of services provided by the Depository through Depository Participants (DP) to investors:

Sr. No.Brief about the Activity / ServiceExpected Timelines
1Dematerialization of securities7 days
2Rematerialization of securities7 days
3Mutual Fund Conversion / Destatementization5 days
4Re-conversion / Restatementisation of Mutual fund units7 days
5Transmission of securities7 days
6Registering pledge request15 days
7Closure of demat account30 days
8Settlement InstructionFor T+1 day settlements, Participants shall accept instructions up to 4 p.m. (electronic up to 6.00 p.m.) on T day.

For T+0 day settlements, Participants shall accept EPI instructions till 11:00 AM on T day.
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Mumbai Office:

B-50, Pravasi Estate, Goregaon (East), Mumbai - 400063

Registered Office:

327, Govindam Tower, Old RTO Road, 3rd Floor, Gandhi Nagar, Bhilwara, Rajasthan, India 311001

+91 22 62 43 43 43 / +91 22 46 60 77 77[email protected]

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Registration Numbers:

SEBI Regn. No.: INZ000048660 INDP2802016 | BSE Member code: 6635 | NSE Member code: 90084 | CDSL DP ID: 12083200 | AMFI Registration No (ARN): 119535

Attention Investors

Prevent unauthorized transactions in your demat account. Update your mobile number with your depository participant. Receive alerts on your registered mobile number for debit and other important transactions in your demat account directly from CDSL on the same day.

Prevent unauthorized transactions in your trading account. Update your mobile numbers/email address with your stock brokers. Receive information of your transactions directly from the Exchange on your mobile/email at the end of the day. This is issued in the interest of investors.

Client Registration Documents in Vernacular Languages can be download from here.

Investment in stock market are subject to market risk.

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

KRA-KYC is one time exercise while dealing in securities markets - once KRA-KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund, etc...), you need not undergo the same process again when you approach another intermediary. As a business we don't give stock tips, and have not authorized anyone to trade on behalf of others. If you find anyone claiming to be part of Sunlight Broking LLP and offering such services, please send us an email to [email protected]

Procedure to file a complaint on SEBI SCORES: Register on SCORE portal. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID. Benefits: Effective Communication, Speedy redressal of the grievances

Investor Grievance: NSE | BSE | SCORE | SMARTODR | CDSL | [email protected]

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